MSW™, a global leader in sorting technology, has reinforced its dedication to customer support with the successful installation and commissioning of a high-precision color sorting machine at a major grain processing company in Greece. The project highlights the company’s emphasis on delivering end-to-end technical service and building lasting international partnerships.
The client, a well-established grain processor in Greece, partnered with MSW™ to upgrade its production line with intelligent sorting solutions aimed at
improving product quality and operational efficiency. A specialized team of engineers from MSW™ was dispatched to oversee the installation, system tuning, and operational
training.
Working in an overseas environment, the engineers not only demonstrated strong technical expertise but also cross-cultural communication skills, ensuring smooth
collaboration with the local staff. The project involved custom-configuring the sorting equipment to meet the specific material characteristics and processing requirements of the
facility.
An MSW™ engineer commented, “Our mission goes beyond equipment delivery—we ensure every system is fully optimized for the customer’s unique environment. Providing hands-on support and knowledge sharing is central to our service commitment.”
Key to the project’s success was the adaptation of the sorter to local operating conditions and thorough training provided to the client’s operators. These efforts ensure sustainable operation and enable the customer to independently manage and maintain the system moving forward.
The installation has been completed to the full satisfaction of the client, reflecting MSW™’s capability to provide seamless technical support and foster collaborative relationships worldwide. This project further strengthens MSW™’s reputation as a customer-focused provider of advanced industrial sorting solutions.